Customer satisfaction is our number one priority. Once you've received and carefully examined your order, if you are not satisfied for any reason, we'll be happy to help you with your return.
Your complete satisfaction is our goal! If you are not happy with
your purchase for any reason, simply email us with your intent to return
the merchandise and follow the below instructions. We would like to make
this process as easy as possible. Questions about our refund policies or
procedures? Contact us at
returns@greenevillegifts.com or you may send snail mail to us
at
Greeneville Gifts
1331 Kenny Street
Greeneville, TN 37745
Return all original packaging, undamaged merchandise, all components, e-mail confirmation receipt (we send this to you as your RG), PayPal ID, customer name and all instructions must accompany merchandise, in a postage paid box.
altMerch will replace a defective or damaged item. Follow the procedures
below for replacement.
Refunds can only be issued to the party who PURCHASED the item will be
issued upon our receipt of an E-Mail request and returned merchandise:
We will provide a replacement for any defective or damaged item.
Once you receive the item you have
30 days
to inspect and return the item, we will only process a return that we
receive within
30 days
from the original delivery date. The date delivered in the UPS tracking
system will be used to establish the 30 day period.
The return request is made by E-Mail to
returns@greenevillegifts.com request and returning the
item to us.
Approved returns will be issued upon our receipt of returned
merchandise. Please be aware we
DO NOT
refund any shipping costs NOR any postage you may pay. All merchandise
that is returned must be POSTAGE PAID.
All original packaging, and undamaged parts, all components, e-mail
confirmation receipt (we send this to you as your RGA), PayPal ID of the
purchaser, customer name and all instructions must accompany
merchandise, in a postage paid box.
Replacements will not be issued for returns received that are not in
accordance with the above, the package must be postage paid.
altMerchandizing reserves the right to refuse a refund or replacement.